Terms & Conditions
Last Updated: November 2025
Introduction
Welcome to TensaiDevs Software Development Company ("TensaiDevs," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services and website. By engaging our services, using our website, or entering into a Service Agreement with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or website.
Services Overview
Each service engagement is governed by a separate Service Agreement outlining deliverables, timelines, and project-specific terms.
- Custom web application development
- Mobile application development
- SaaS product development
- API development and integration
- E-commerce solutions
- Database design and optimization
- Cloud infrastructure setup and management
- Software maintenance and support
- Technical consulting and architecture planning
- Quality assurance and testing services
- Legacy system modernization
- DevOps and CI/CD implementation
Payment Terms
Payment Structure
We operate with flexible models including fixed-price, time & materials, retainer, and custom payment arrangements.
Payment Methods
Accepted methods include bank transfers, online payment platforms, cryptocurrency (if agreed), and others mutually approved.
Late Payments
Late payments may result in suspension, fees, withholding deliverables, or termination for repeated issues.
Refund & Cancellation Policy
Refund Terms
Refund rules vary per project. Upfront payments are generally non-refundable. Completed work must be paid for.
Contract Termination
Clients must give 7-14 days notice and pay for all completed work up to the termination date.
TensaiDevs-Initiated Termination
We may terminate services for repeated late payments, lack of requirements, violations, or unethical requests.
Project Timelines & Deliverables
Timeline Commitments
We meet deadlines as long as requirements and feedback are provided on time.
Client-Caused Delays
Timelines extend without penalty for delays caused by missing content, late feedback, or changed scope.
Scope Changes
Changes require documentation, impact analysis, and adjusted pricing.
Intellectual Property & Ownership
Ownership Transfer
Full ownership transfers only after complete payment and project acceptance.
Source Code Delivery
Source code, documentation, and credentials are provided after final payment.
Pre-Existing Components
Our proprietary tools remain ours. Open-source and third-party tools follow their own licenses.
Portfolio Usage
We may request permission to showcase your project in our portfolio.
Client-Provided Materials
Clients must ensure legal rights to all materials they provide.
Warranties, Support & Maintenance
Warranty Period
Standard warranty is 30-90 days depending on the agreement. It covers reproducible bugs only.
Bug Classification
Severity includes P1 (critical), P2 (high), P3 (medium), P4 (low).
Post-Warranty Support
Support available via retainers, hourly billing, or custom SLAs.
Updates vs Enhancements
Bug fixes differ from new feature enhancements, which require new agreements.
Limitation of Liability & Disclaimers
Service Quality Commitment
We commit to high-quality software aligned with specifications.
Performance & Security Disclaimers
No software is perfectly secure. Performance depends on infrastructure and third-party services.
Data Loss & Backup
Client is responsible for production data backups.
Limitation of Liability
We are not liable for indirect or consequential losses. Liability is limited to the amount paid.
Indemnification
Clients indemnify us against claims resulting from their actions or materials.
Technical Specifications & Quality Assurance
Development Standards
Includes code reviews, version control, security practices, and performance optimization.
Testing Included
Covers unit, integration, functional, and basic security testing.
Third-Party Integrations
We implement integrations but are not responsible for third-party failures.
Communication & Project Management
Communication Channels
Includes email, project tools, messaging apps, video calls, and WhatsApp for urgent matters.
Response Times
4-12 business hours during active development.
Client Expectations
Clients must provide timely feedback, attend meetings, and designate a primary contact.
Dispute Resolution & Governing Law
Dispute Resolution
Process includes direct communication, mediation, then legal action as last resort.
Governing Law
Governed by laws of Pakistan; jurisdiction negotiable for international clients.
Non-Payment Recourse
We may suspend service, take legal action, or recover costs.
General Terms
Modification of Terms
Terms may be updated anytime with posting on the website.
Entire Agreement
Service Agreement plus these Terms form the full contract.
Force Majeure
Not liable for delays due to disasters or events beyond control.
Independent Contractor
We operate independently; no partnership or employment relationship is created.
Assignment & Subcontracting
Clients may not assign agreements; we may subcontract with confidentiality.
Severability
Invalid terms are limited; rest remain effective.
Client Responsibilities
Clients must provide clear requirements, licensed content, timely feedback, system access, and ensure legal compliance.
Industry-Specific Considerations
E-commerce
Clients responsible for gateway compliance and third-party processor terms.
Healthcare & Regulated Industries
Compliance requirements must be specified; additional security may increase costs.
Mobile App Stores
Approvals not guaranteed; rejections may require extra work.
Amendments & Custom Terms
Custom terms in Service Agreements override general terms. Enterprise clients may negotiate SLAs.
Contact Information
TensaiDevs Software Development Company. Email, phone, WhatsApp, business hours, location to be filled as needed.
Acknowledgment
By using our services, you acknowledge reading and agreeing to these Terms and understanding all obligations and limitations.
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